Head of Solution Consulting, APAC at Uniphore - the world's leading Business AI company. I design and deliver intelligent systems that turn enterprise complexity into operational clarity, across GenAI, Agentic AI, and Conversational AI platforms.
Designing enterprise solutions on Uniphore's Business AI Cloud - Agentic, Model, Knowledge and Data layers - translating platform capability into client value.
Architecting LLM-powered, RAG-augmented, agentic AI workflows for contact centre, CX, and back-office transformation across enterprise environments.
Leading presales architecture, solution design documentation, and SOW governance - ensuring what is sold is what gets delivered, to spec.
Owning end-to-end AI project delivery across ANZ and Philippines - managing stakeholders, resolving technical escalations, and protecting SLA commitments.
Built IVR platforms, SMSC gateways, speech recognition systems, and IN prepaid networks for major telecom operators in India. Designed the largest IVR consolidation in India at HP Enterprise.
Led PSTN-to-IP migration strategies, Cisco BroadWorks/Webex architecture, and VoIP presales across ANZ and APAC for AudioCodes and Patton Electronics. Authored the ANZ NBN Voice Migration reference guide.
Technical Director at Novum Networks - scaled cloud telecom frameworks on AWS, developed custom reseller applications, and drove strategic solution design for a growing service provider ecosystem.
Heading APAC Solution Consulting at Uniphore, the global Business AI leader. Delivering GenAI, Conversational AI, and Agentic AI solutions at enterprise scale. BAIC-certified. Leading a team from presales architecture through to production delivery.
Deeply embedded in Uniphore's Business AI Cloud platform - solutioning across its four layers and bringing enterprise clients through the full journey from discovery to delivery.
Delivered an AI analytics platform for a state government social services agency, transforming citizen interaction quality through Conversational AI and automated quality assurance.
Led a pilot implementation of AI call summarisation and real-time sentiment analysis, measurably improving agent efficiency and customer experience scores.
Built and leads the APAC Solution Consulting function at Uniphore, covering presales solutioning, SDD authoring, SOW alignment, and delivery governance across the region.
Designed and delivered the largest telecom IVR consolidation in India (2007) at HP Enterprise, covering 10+ operator sites across a complex multi-vendor environment.
Authored the industry guide "How to Migrate Voice Services Smoothly Over Australia's NBN", adopted by Patton Electronics as the reference standard for the ANZ market.
Recognised by Uniphore with the "Punch Above Our Weight" award for sustained high-impact contribution beyond role scope across ANZ and APAC.
Experienced in ambiguous, high-pressure delivery environments. I bring structure and clarity where others see noise.
I connect engineering, product, and executive stakeholders, translating technical depth into business language and back.
Solutions are only as good as their delivery. I design systems that survive scale, change, and scrutiny.
I apply AI with business intent, ethical awareness, and a bias for outcomes that last beyond the pilot.
If you're navigating Business AI adoption, platform transformation, or complex delivery challenges across APAC, I'm always open to connecting.