Jagdeep Sekhon
Business AI Solutions Leader
Designing intelligent systems with judgment earned across decades of technology transitions.
From telecom networks and IVR platforms to Generative AI, RAG, and agentic systems. I help organizations turn complexity into operational clarity.
What I Do
I lead the design and delivery of Business AI systems that work in real environments. It is the point where legacy platforms, regulatory constraints, scale, and human behavior all collide.
- Measurable operational efficiency
- Improved customer and citizen experiences
- Systems that teams can trust and sustain
Why My Background Matters
I have spent my career inside technology transitions, not just products. And I have worked through:
- Analog >> digital >> IP networks
- PSTN to cloud and UC platforms
- IVR and rule-based automation >> Conversational to Business AI
- Deterministic systems >> Probabilistic Intelligence
Current Focus
- Large Language Models (LLMs)
- Retrieval-Augmented Generation (RAG) and Vector Databases
- Conversational and Agentic AI systems
- Business AI for customer experience and operations
Always applied with business intent, ethical awareness, and delivery discipline.
Selected Impact
- Delivered state government AI analytics improving citizen interaction in social services
- Led AI call summarization pilots for e-commerce, focusing on sentiment and CX
- Deployed AI solutions across ANZ, APAC and Middle-East, translating innovation into operational value
- Guided early conversational AI programs from pilot to production
How I Work
- Calm leadership in ambiguous/noisy environments
- Bridging engineering, product, and business stakeholders
- Designing systems that survive scale, change, and scrutiny
I don't chase trends. I design systems that endure them.
Connect
If you're navigating AI adoption, platform transition, or complex delivery challenges, I'm always open to thoughtful conversations.