Jagdeep Sekhon

Uniphore

Sr. Project Delivery Manager

January 2024 - Present (1 year 7 months) | Melbourne, Victoria, Australia

• Leading Transformative Business AI: Spearheading the delivery of complex Gen AI and Conversational AI solutions to drive critical business outcomes.
• High-Impact Sector Experience: Successfully delivered a pivotal AI analytics project for the state government within the social services sector, enhancing critical citizen interaction.
• Financial Services Innovation: Led pilot implementation of advanced call summarisation for an e-commerce business, focusing on sentiment analysis and customer experience enhancement.
• Global & Strategic Impact: Ensured successful deployment across ANZ and APAC, translating cutting-edge AI into measurable operational efficiency and value.

Senior Project Manager

October 2023 - January 2024 (4 months) | Melbourne, Victoria, Australia

• Accelerating AI Solution Deployment: Drove rapid AI project deliveries across ANZ and APAC, focusing on conversational AI and analytics platforms.
• Retail & Recruitment Expertise: Managed critical projects for a large Online Retailer's call centre and a prominent Job Recruitment Firm, optimizing customer and candidate engagement.
• Customer-Centric Innovation: Championed a client-first approach, delivering innovative solutions that directly addressed complex business needs and enhanced user experience.

Senior Program Manager

September 2022 - October 2023 (1 year 2 months) | Melbourne, Victoria, Australia

• Strategic AI Program Leadership: Led key AI programs and deliveries in ANZ, recognized for pioneering a customer-first approach and innovating solutions.
• Foundational AI Implementations: Guided early-stage conversational AI deployments, translating technical capabilities into actionable strategies for business impact.
• Cross-Functional & Problem-Solving: Collaborated effectively to streamline processes and deliver integrated AI solutions, laying the groundwork for future advancements.

Novum Networks

Technical Director

January 2021 - September 2022 (1 year 9 months) | Melbourne, Victoria, Australia

• Engineering focussed role to scale up the business framework for the service provider business operations.
• Supporting and facilitating the business's Engineering, Sales Engineering and Operational Support teams by spearheading solution and services development that adhere to and support long-term strategic goals of the business.
• Responsible for the core telecom infrastructure including vendor-managed application platforms (Cisco BroadWorks, Cisco Webex, Microsoft Teams Direct Routing and services hosted in AWS).
• Assisting the Novum ecosystem of distributors, and resellers and supporting them throughout the sales process by developing applications to simplify business processes (User Availability, Geofencing, Call Analysis and User behaviour prediction).
• Liaise directly with the partners to identify key customer requirements and present solutions and supporting systems that meet those requirements.
• Assisting the operations team on product queries and service escalations.

Patton Electronics Co.

Product Line Manager

October 2020 - January 2021 (4 months) | Melbourne, Victoria, Australia

• Communicate and collaborate with multi-disciplinary teams of engineers, designers, product champions, clients, and stakeholders.
• Customized solution designing (and development) for device integration with end-user OSS/BSS systems.
• Researching and devising solutions for cloud integration and re-purposing legacy copper infrastructure for IIoT readiness.
• Instrumental in orchestrating initial designs for Patton Cloud with product line and development engineers.

Senior Field Application Engineer

December 2011 - October 2020 (8 years 11 months) | Melbourne, Victoria, Australia

• Defining and writing zero-touch strategies for seamless migration from PSTN to Next-generation IP network (e.g. NBN Australia) while optimizing existing hardware use and time to deployment (Published guides and wizards).
• Created custom solutions using OEM products such as V5.2 switches, Cellular Gateways, WAN Bonding Devices and carrier-grade SS7 platforms.
• Technical lead qualification, RFP/RFQ responses, Solution Designing (Legacy Interconnection and digitalization) for Voice & Data networks, copper and fibre solutions for federal, defence and public sector (besides enterprise market).
• Executing statement of work, proof-of-concept, demos, inter-op (Cisco Broadsoft, Unify, 3CX, Avaya, Microsoft UC and with Telecom operators).
• Technology and product trainings, webinars and face-to-face sessions to partners and reseller ecosystem.
• Installation, debugging and troubleshooting (Level 3 global resource) for Patton support.

AudioCodes

PreSales Engineer

November 2009 - December 2011 (2 years 2 months)

• Handled solution designing for service provider and government sector using AudioCodes products and solutions - specializing in Unified Communications and Next-Gen transitions.
• Written applications for Outbound dialers & carried out self-service IVR integration for operators: TTSL, Reliance Telecom, Datacom, MTS, STel, Idea and Uninor.
• Initiated and successfully delivered technical and product information sessions through monthly technical forums.
• Carried out inter-op of "alpha-release" Multi-Services Business Gateways with Cisco (Call Manager), Avaya (CM, SES & Session Manager), Alcatel (OmniPBX), Aspect, Siemens (HiPath) and World Telecom Labs Belgium (SSW).
• Call-centre integration with the service provider network elements such as Genesys diallers, Nice call recorders, Office Communicator through VoIP infrastructure.

Hewlett Packard Enterprise

Technical Consultant (Presales - APJ)

February 2007 - November 2009 (2 years 10 months) | Gurugram, Haryana, India

• Responsible for presales of HP OCMP (later CMS) which included Open Call Media Platform (OCMP), IN prepaid and convergent billing (OCSAC), Signaling platforms (OCSS7) and Service Creation & Control Systems (OCSC/OCINS).
• Experience in ISV & NEP solutions and worked in close coordination with end-user development engineers to provide consulting and product knowledge transfer.
• Introduced card-based model for ISV integration; RFP responses, recommendations and compliances to product regulatory bodies (2007).
• Designed and delivered the largest-ever telecom IVR consolidation in India - from writing specifications to product delivery (2007).
• Presented regional solution wins (technology) in the HP Meet, Las Vegas (2008).

OnMobile Live, Inc.

System Engineer (Presales)

April 2006 - February 2007 (11 months)

• Delivered Technical training to end-customer engineering teams on voice and video application using NMS API.
• Worked with a team of customer software engineers to write and deliver IVR based speech recognition system from scratch (using Nuance Engine).
• Developed and delivered voice compression algorithm & streaming server for a customer Project leveraging NMS CG Cards.
• Handled Level II support.

Spice Digital

Lead Telecom Developer

February 2004 - April 2006 (2 years 3 months)

• Developed SMSC, Location Based Services, Proxy HLR (for SMS Gaming), IN prepaid integration, Link Interrogation and Welcome Roamer Solution. I was responsible for qualifying h/w, system designing, coding and implementation on the Intel Dialogic boards.
• SMPP Server and Client Application for SMSC developed for Spice Telecom. Also implemented SMS applications of Yahoo, Rediff, Hungama, India Today, Music portals and other VAS SMS application vendors for Spice Telecom.
• Onsite implementations at telecom operators - Idea, RTL, Spice, HFCL and Hutch for Applications developed at Cellebrum.

Executive Engineer

July 2002 - January 2004 (1 year 7 months)

• Gained experience in programming media, signalling and billing applications in a service provider environment.
• Also developed an Intelligent Call Center solution, Jukebox, Gaming Portals, Speech Recognition Call centre Portal (using Philips VR / Nuance), Text to Speech, Voice Mail, Corporate Conferencing, Lost Call Alerts, Outbound Dialers and Background Music Application using Septel, Dialogic (Parity) and NMS (Natural Access API) platforms.
• Integrated IVR Convergent Charging & was awarded for smooth migration of prepaid systems from flat-file GASTON billing environment to Oracle-based In-house developed Pre-paid billing solution. Also responsible for e-payment gateway integration for mobile banking (Later integrated with Siemens prepaid IN systems). Part of the team for designing an in-house mediation system (GPRS/UMTS) for 2.5G and 3G Networks.

Executive Trainee

July 2001 - June 2002 (1 year)

• As part of the college curriculum, undergone training at Spice Telecom and handled operations of the billing system and monitoring of Mediation CDR posting.
• Developed Intranet site for Spice Telecom and designed Logo Composer for Nokia Phones using Java Applets. Also developed Automated Leave System on Intranet site using JSP for Spice Telecom.